Privacy Policy

Last updated: March 2026

1. Information We Collect

When you make a reservation at Aurelis Reserve, we collect the following personal information:

• Contact information: First name, last name, email address, and phone number
• Booking details: Check-in and check-out dates, number of guests, and special requests
• Payment information: Processed securely through PayMongo -we do not store your credit card numbers, GCash, or Maya account details

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and confirming your reservation
• Communicating booking details, check-in instructions, and directions
• Sending pre-arrival reminders and post-stay follow-ups
• Responding to your inquiries and providing customer support
• Improving our services and guest experience

3. Payment Processing

All payments are processed securely through PayMongo, a PCI-DSS compliant payment gateway. When you complete a booking, you are redirected to PayMongo's secure checkout page. We receive confirmation of your payment but never have access to your full card details, GCash credentials, or Maya credentials.

4. Data Storage

Your booking and contact information is stored in our customer relationship management (CRM) system powered by GoHighLevel. This system is used to manage reservations, calendar availability, and guest communications. Your data is stored on servers with industry-standard security measures.

5. Third-Party Services

We use the following third-party services to operate our booking platform:

• PayMongo: Payment processing (GCash, Maya, credit/debit card, bank transfer)
• GoHighLevel: CRM, calendar management, and automated email communications
• Cloudflare: Website hosting and security
• Google Maps: Location and directions on our contact page

Each of these services has their own privacy policies governing how they handle your data.

6. Cookies

Our website uses minimal cookies necessary for basic functionality. We do not use tracking cookies, advertising cookies, or third-party analytics cookies. No personal data is collected through cookies on our website.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining records for accounting, legal compliance, and to improve our services. You may request deletion of your personal data at any time by contacting us.

8. Your Rights

Under the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines, you have the right to:

• Access your personal data that we hold
• Request correction of inaccurate or incomplete data
• Request deletion or blocking of your personal data
• Object to the processing of your personal data
• Lodge a complaint with the National Privacy Commission

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (SSL/TLS), secure payment processing, and access controls on our systems.

10. Children's Privacy

Our booking service is intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this privacy policy or wish to exercise your data privacy rights, please contact us:

• Email: info@aurelisreserve.com
• Phone: 0952 451 9253
• Address: Aurelis Cabin, Sula, San Jose, Tarlac, Philippines 2318